You can pay for your order with secure payment methods, such as Paypal, Stripe, Visa, Mastercard and American Express, also through Google and Apple pay. We use these methods to guarantee maximum safety and reliability to our customers.
Absolutely yes. The security of your data is most important to us. We protect your data information with the SSL encrypted system. No computer file of AngoloRelax contains the customer's credit card data. In no case can AngoloRelax be held responsible for any fraudulent and undue use of credit card by third parties. All credit card data and personal data are managed directly by the credit institution that carries out the transaction.
You can send your order to only one address. In case you have to send multiple products to different addresses, you will have to place different orders with different addresses. This does not affect the cost of the product, as shipping will always be free.
Our products are manufactured in the East and are shipped from our warehouses in the USA, Europe or China through couriers who rely on the National Post service. Precisely for this reason, at any time you want to check your order, simply enter the tracking code provided on the National Post Office website.
Il tempo di spedizione è di circa 7-14 giorni lavorativi. A causa dell'elevata domanda e di altri fattori come il Coronavirus, questi tempi possono essere ritardati. Tutte le spedizioni viaggeranno con corrieri tracciabili, il codice di spedizione verrà inoltrato automaticamente una volta iniziata la spedizione.
Se il corriere non trova nessuno all'indirizzo indicato, riproverà a riconsegnare nuovamente il pacco, lasciando un foglio con le istruzioni o contattandolo per stabilire un termine di consegna. È quindi molto importante lasciare il tuo numero di cellulare insieme al tuo indirizzo di spedizione al momento del check out del tuo ordine.
Purtroppo, non siamo in grado di reindirizzare gli ordini a un indirizzo diverso dopo la spedizione. Quindi, assicurati di fornire un indirizzo dove può essere trovato al momento della consegna in base ai tempi di consegna specificati.
All information or instructions relating to shipping will be communicated to you by e-mail. Once you have sent the tracking code, you can check your order directly on our site, through the "Track my order" section. At any time you can contact our customer service to check the status of the shipment or request assistance by sending an email. at: firstname.lastname@example.org
The product can be replaced free of charge in cases where: - the ordered item is different from the one ordered by the customer; - the ordered item is objectively damaged. If your problem falls into one of these cases, you will have to send a photo or video within 5 days of delivery of the product to the email address: email@example.com, indicating that the item is incorrect or damaged. In this case AngoloRelax will send you a new item and the customer will not have to send the wrong / damaged item back. The return is free only the first time it is requested and executed correctly. from the day of delivery of the product, otherwise AngoloRelax will not accept any request for return of the product.
The product cannot be replaced free of charge in the event that the item ordered is not to the customer's liking, in the event that the customer has already requested another return from the staff of AngoloRelax. they are not included in the cases of free returns and in the case seen in the previous point, you can contact us at firstname.lastname@example.org and explain the problem. The customer must however inform AngoloRelax no later than 15 days from the day of delivery of the product, otherwise AngoloRelax will not accept any request for return of the product.
Every day we strive to create quality products that live up to the name AngoloRelax. We believe that customer service should follow the same principle, from purchasing support to resolving any problems. Our attention is always focused on the customer, on you. If you have questions about products or doubts about orders and returns, send us an email to: email@example.com or contact us on our social channels, we will always be at your disposal.